l88cy Privacy Policy
Your personal information on l88cy is protected with the highest level of security. This policy describes in detail how we collect, use, and store your information.
l88cy ("we", "our", or "platform") is committed to creating a safe and reliable online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, share, and protect your personal information when you use l88cy's website and services.
Please read this policy carefully. By using our services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
l88cy uses SSL encryption and advanced security technology to protect all your personal and financial information. We believe in fair play and transparency.
What Information We Collect
l88cy collects various types of information through your account registration, use of services, and your interactions with the site. Details are provided below.
1.1 Personal Identification Information
When you open an account or use services on l88cy, we may collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — only users aged 21 and above may register)
- Email address
- Password (stored in encrypted form)
- National ID card or passport number (during KYC verification)
1.2 Financial and Payment Information
Financial information required for deposits and withdrawals is collected. This may include:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (if you use bank transfer)
- Transaction history and amounts
- Wallet balance and bonus usage information
1.3 Technical and Device Information
When you use our platform, some technical information is collected automatically:
- IP address and geographic location (up to country level)
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system
- Session duration and page visit information
- Cookies and tracking tokens (details in Section 7)
1.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we collect:
- Play history and betting information
- Preferred game categories and session duration
- Win and loss statistics
- Bonus claim and wagering completion information
How Your Information Is Used
l88cy uses your information only for specific and legitimate purposes. We never sell your information to third parties without consent.
| Purpose of Use | Description |
|---|---|
| Account Management | To create, verify, and keep your account secure. |
| Service Delivery | To manage deposits, withdrawals, bonuses, and gaming services. |
| Identity Verification (KYC) | To prevent fraud and confirm age (users aged 21 and above only). |
| Customer Support | To provide assistance via live chat or email. |
| Security and Fraud Prevention | To detect and prevent unusual transactions. |
| Responsible Gaming | To identify problematic gaming patterns and intervene in a timely manner. |
| Platform Improvement | To improve site performance and user experience. |
| Legal Obligations | To comply with applicable laws and regulations. |
Information Sharing and Third Parties
l88cy does not sell your personal information to third parties. However, information may be shared in the following circumstances for the operation of services:
3.1 Payment Processors
The necessary financial information is shared with the relevant payment providers to complete transactions via bKash, Nagad, Rocket, Upay, or bank transfer. Each of these providers has its own privacy policy.
3.2 Game Providers
Our platform features games from various providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. Game-related information may be shared with these providers to ensure fair gameplay and betting accuracy.
3.3 KYC and Security Services
We may use trusted third-party verification services for identity verification and fraud prevention. These services comply with strict data protection policies.
3.4 Legal Authorities
Information may be provided to competent authorities to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements. In such cases, only the minimum necessary information is provided.
Outside the circumstances mentioned above, l88cy never sells, rents, or shares your personal information with third parties for marketing purposes.
Data Security Measures
l88cy takes industry-standard technical and administrative measures to keep your information secure.
SSL Encryption
All data transmissions on our site are protected by 256-bit SSL/TLS encryption. Confirm this by checking the padlock icon in your browser.
Encrypted Storage
Sensitive information such as passwords and financial details is stored in encrypted form on secure servers. No staff member can view passwords directly.
Access Control
Only authorised staff may access your information for specific purposes. All access is logged and regularly audited.
Real-Time Monitoring
Our systems are under constant monitoring to detect suspicious activity. Any unusual access attempt is blocked immediately.
Data Retention Period
l88cy does not retain any personal information beyond what is necessary. The retention periods for various types of information are described below:
5.1 Active Account Information
All account information is retained while your account remains active. Even after closing your account, financial transaction records may be retained for a specified period for legal and regulatory purposes.
5.2 Financial Records
Records of deposit, withdrawal, and betting transactions are retained for the long term for legal and audit purposes. This information may also be used to resolve any disputes.
5.3 Data Deletion Requests
If you request deletion of your personal information, we will delete or anonymise it within a reasonable time, except where required by legal obligations. After deletion, you will no longer be able to use our services.
Your Rights
l88cy believes that every user has the right to control their own information. You have the following rights:
Right to Access
You may request to know what information we hold about you and ask for a copy.
Right to Rectification
You may request correction of inaccurate or outdated information. Some information can be changed directly in your account settings.
Right to Erasure
In certain circumstances, you may request deletion of your personal information, where there is no legal obligation to retain it.
Right to Object to Processing
You may object to the processing of your information for specific purposes, such as direct marketing.
Right to Data Portability
You may request your information in a structured and machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted.
To exercise these rights, contact us at: [email protected] — we will aim to respond within 30 working days.
Cookies and Tracking Technologies
l88cy uses cookies and similar tracking technologies to improve your browsing experience.
7.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the site, such as maintaining login status and security.
- Performance Cookies: For measuring and analysing site performance.
- Functional Cookies: For remembering your preferences and settings.
- Session Cookies: Automatically deleted when the browser is closed.
7.2 Cookie Controls
You can disable most cookies by changing your browser settings. Keep in mind that disabling essential cookies may cause some parts of our service to not work properly. To learn more about managing cookies, refer to your browser's help section.
Privacy Protection for Minors
8.1 Age Verification
l88cy strictly provides services only to individuals aged 21 and above. We do not intentionally collect any personal information from those under 21.
If we become aware that information from a minor has entered our system, we will immediately close that account and delete the associated data. If you believe a minor has opened an account on our platform, please notify our customer service team.
Policy Changes and Updates
9.1 How Changes Are Communicated
l88cy may update this privacy policy from time to time to keep it in line with changes to the service, legal requirements, or business practices.
For any significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- A notification may be sent to the registered email address for important changes.
- Continuing to use the platform after changes have been made will be considered as your acceptance of the new policy.
9.2 Interpretation and Disputes
This policy has been drafted in Bengali and the Bengali version shall be considered final. In the event of any dispute, l88cy's interpretation shall apply.
Contact Us
If you have any questions, concerns, or requests regarding the privacy policy, please get in touch with us. Our support team is available 24/7 for you.
l88cy takes your privacy very seriously. We are always committed to protecting your information. For more details, please visit our Terms and Conditions and Responsible Gaming pages.